NAVICHIC FAQ

Question 1: Where can I buy one?

Answer 1: Visit our shop www.navichic.com.

Question 2: What payment method can I use?

Answer 2: We can accept PayPal and Credit/Debit Card as our payment methods.

Question 3: How will I know my purchase is on its way?

Answer 3: You will receive an email from www.navichic.com to inform you when your order is dispatched. You can also check your order status and any further tracking info by signing into the website and viewing your order history.

Question 4: How do I return my orders?

Answer 4: Please contact our customer service if you want to return products. Before you return your products, please read the return policy of our website.

Question 5: When will you ship my order?

Answer 5: Normally, it takes us 7~10 working days to prepare the goods for you. Once the goods are ready, we will send them out to you as soon as possible.

Note：Any other questions, please feel free to contact us.

Pay with Paypal

When you place an order with "Paypal" you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

You may still check out even without a PayPal account. To do so, please click on "Credit/Debit Card & Local Payment", After clicking “Pay now”, you will be redirected to Credit/Debit Card & Local Payment to complete your purchase securely.

Payment Clause

How do I pay using PayPal?

a. On your shopping cart page, click the "Check out" button and you will be taken to the order checkout page. Select the payment method "Paypal" and click "Pay with PayPal". You will then leave Navichic.com and enter PayPal's website.

b. Log in to your PayPal account, or create one if you haven't already.

c. Follow the on-screen instructions given by PayPal.

Credit/Debit Card & Local Payment

The credit card companies listed above are the most commonly used credit cards on this website. Do not worry if your credit card company is not listed, we encourage you to go ahead and make the purchase.

Please note that Navichic does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

What's your return and exchange policy?

Return Policy

We accept returns and exchanges of regular merchandise. The time within which a return or exchange can be requested varies depending on the status of item below.

All product returns must be:

Unaltered in the original product packaging (for example: on original strand)

Accompanied by a copy of the original invoice

With original NAVICHIC label and packaging

Defective Products

We accept returns on website purchases within 30 days after delivery. All defective products can be returned for a refund or replacement, and we will cover the return shipping and tax fees. Customers are responsible for confirming the appropriate shipping method with the NAVICHIC service team.

Non-defective Products

Products that are not defective can be returned for refund or replacement, even if just for the product is unsatisfactory for the application, but must apply within 7 days from the arrival date of shipment. The customer is responsible for any resulting return shipping charges and taxes.

Note: Original shipping charges and taxes are non-refundable.

How to Return Your Items

If you need to return something, please contact our customer service email sales@navichic.com to apply. Once your return request is approved, we will provide you with a detailed return address. We do not accept goods returned without passing the return or exchange application.

Return Process:

1). Please contact customer service at sales@navichic.com to get the "return form", fill out all the information and send it along with the return items, Otherwise your return will not be processed and you will not get your refund.

2). Wrap the package carefully. All return items must be in their original condition and packaging. Don’t pack different items together in one bag.

3). Declare the package as “Return Goods”, which will help you avoid customs fee.

4). Please use local mail post to arrange the return.

5). Please arrange the return of the package and offer us the tracking number and tracking website with 7 days after get the Return Authorization & designated warehouse from our customer service.

Please note: You must choose a shipping method with a package shipping tracking number for return, and we do not accept freight collect.

Refund Policy

Refund Method

When we receive and inspect your return, we will notify you and inform you whether your refund has been approved. If approved, we will process the refund within 10 business days using the original payment method. Please note that your bank or credit card company may also require some time to process the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at sales@navichic.com.

Refund Amount

Products in original, pristine condition is returnable for a full refund of the purchase price in the form of your original payment method.

Exchange Policy

Product exchanges can be accepted on NAVICHIC. The same product exchange will be priced at the same discount as the original order, and all other items will be priced as a new order. Order over-payments will be refunded to you.

Restocking Fee

We do not charge Restocking Fee.

Additional Information

If you have any further question, please feel free to Contact Us at sales@navichic.com.

Please kindly note that only goods value and shipping fee are included in the price you pay.

Sometimes you may pay some duties or tax on imported goods, which is charged by your local customs. The customs policy differs from country to country and even in different places of the same country. It is almost impossible for us to know all the updated customs practices and rules of every country. Thus, we cannot tell whether there will be tax or how much tax you need to pay in advance.

For customers, you are advised to find out all the related customs information before you order. If you have to pay import taxes and/or additional duties and sales taxes, you would have to make the payment of these taxes or duties to the courier upon receipt of the package(s) from China. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

If you expect us to specially handle your parcel, please contact us after placing an order or leave a message when you check out.

Thanks for your understanding.

Here is the threshold information we collect for you, just for reference:

Customers in the European Union should note that：From July 1, 2021, the European Union government has cancelled the tax-free preferential policy for low-value (valued not more than 22 Euros) item-type mail. That is to say, all orders for European Union customers should be subject to value-added tax (VAT).  For orders over 150 euros, customers must fill in the tax number when you place the order and you need to pay the custom duties and VAT by yourself. Sorry for any inconvenience brought to you.